Full-Time Phone Sales Agent

Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.
Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. Delivering an exceptional customer experience throughout the car buying process.

• Communicating with customers in a respectful, clear, engaging, and transparent manner.
• Knowing your store inventory and product offerings and making appropriate recommendations.
• Using various tools and computer programs, including CRMs, to support the sales process and data mine for opportunities.
• Following the Fields Road to the Sale process includes taking test drives and manager turnovers. (Maintaining the sales area so our vehicles and products are neatly and accurately displayed.
• Staying current on manufacturer and dealership training requirements.
• Maintain SSI scores above the minimum requirement of the dealership.
• Properly delivering each vehicle sold including connectivity requirement, Owner Support+, introductions to the service department, Bluetooth pairing the customer's phone, etc.
• Following up with sold customers and prospects
• Completing daily tasks set up in the CRM workflow.
• Other duties may be assigned as needed, and responsibilities may vary by store.

Exceptional customer service skills, including interpersonal communication and rapport building.

• In-depth knowledge of the dealership's vehicles, finance options, and sales process.
• Active listening to best determine a customer's wants and needs.
• Persuasiveness to convince customers to make a purchase.
• Confidence to create a positive impression on customers.
• Negotiation skills to offer deals that satisfy customers while ensuring profit for the dealership.
• Organization and time management to handle many different customers, including past customers, at once.
• Teamwork and collaboration skills to coordinate sales with the financing department and/or other salespeople
• Job involves up to 90% standing and walking in various weather conditions.

401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services