VTC Administrator with Security Clearance

Title: VTC Administrator Locations: New Cumberland, PA Works under general supervision, providing support for DLA Information Operations AV/VTC equipment, to include CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, other miscellaneous AV/VTC equipment and other commonly used peripherals within the Government computing environment.

Responsibilities

• Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service
• Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead
• Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead
• Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time
• Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead
• Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead
• Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management
• Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure
• Create, update, and manage trouble tickets in the DLA ITOC Service Now Remedy system, with oversight from the lead
• Assist the lead in maintaining and updating the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network
• Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software
• Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives, under the supervision of the lead
• Provide software and configuration updates as required by DOD IA directives, in coordination with the lead
• Assist the lead in providing over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting
• Support the lead in creating and updating documentation, including CONOPS, SOPs, quick start guides, and troubleshooting guides
• Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities Minimum experience:
• Three (3) years of progressive Information Technology (IT) experience in the Video Teleconferencing arena, including deployment, trouble shooting, supporting VTCs in a dynamic environment Security Clearance:
• Secret Certification Requirements
• DoD Approved 8570 Baseline Certification: Category IAT Level II (Security CE)
• DLA Approve CE Certification (CCST)- Willing to get CCST within 3 months of joining