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Customer Service Advisor

Gallagher BassettIpswich, Suffolk🇬🇧United KingdomPosted 17 Sept 2026

Why This Role Stands Out

As a Customer Service Advisor at Gallagher Bassett, you'll be instrumental in helping people through challenging times, making a tangible difference in their lives and developing valuable communication and problem-solving skills. This role is ideal for empathetic individuals with a passion for service, eager to join a purpose-driven team within a reputable company. Apply today to contribute to a supportive and impactful work environment.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Ipswich, Suffolk, United Kingdom
Posted
3 days ago

Job Description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact
Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.
About You
Requirements:
  • High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.
    • Preferred:
  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
    • Behaviors
  • Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

    • Compensation and benefits

    At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

    • Competitive compensation
    • Comprehensive benefits programs designed to support your well-being 
    • Career development opportunities and ongoing learning 
    • A collaborative, people-first culture with accessible leadership 
    • The opportunity to do meaningful work with global reach and local impact 

    At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

    Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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