ServiceNow ITOM Developer-Citizens

Key Responsibilities

• Deliver customer-facing consulting engagements focused on ServiceNow IT Operations Management (ITOM).
• Conduct discovery sessions, technical workshops, maturity assessments, and advisory discussions with customers.
• Review existing customer environments and provide recommendations aligned with ServiceNow recommended practices.
• Provide expert guidance across CMDB, Discovery, Service Mapping, Event Management, and related ITOM capabilities.
• Assess architecture, configuration approaches, data quality, operational practices, and platform adoption.
• Identify gaps, risks, improvement opportunities, and areas for platform optimization.
• Provide clear and actionable recommendations to customer technical and leadership teams.
• Guide customers on adoption, platform maturity, governance, scalability, and operational best practices.
• Work closely with customer architects, platform owners, technical teams, and service delivery stakeholders.
• Produce assessment findings, recommendations, advisory documentation, and executive-level readouts.
• Participate in customer governance, status reviews, and continuous improvement discussions.
• Maintain current knowledge of ServiceNow ITOM and broader platform capabilities.

Mandatory Requirements

• Strong consulting and advisory experience across ServiceNow ITOM.
• Strong knowledge of CMDB, Discovery, Service Mapping, Event Management, and ITOM architecture.
• Ability to assess complex ServiceNow environments and provide practical recommendations.
• Strong customer-facing workshop facilitation and stakeholder-management skills.
• ServiceNow Certified System Administrator (CSA) – Mandatory
• ServiceNow Certified Application Developer (CAD) – Mandatory