RedLion Wireless Sales Trainer - New Jersey

The
Wireless Sales Trainer - New Jersey is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction. Training Design & Delivery
Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.

Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies. Conduct both classroom and virtual training using interactive methods to ensure knowledge retention. Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge. Design structured onboarding programs for new hires in sales, support, and field service roles.

Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback. Industry & Compliance Training
Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols. Partner with subject matter experts and product managers to maintain technical accuracy in all materials. Stay current with telecom trends, customer experience best practices, and learning technologies. Report training outcomes and ROI to leadership; recommend process and performance improvements.

Education

High school diploma or bachelor's degree.

Technical Knowledge

Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies.
Exceptional facilitation and presentation skills in both in-person and virtual settings.
Data-driven approach to evaluating training impact.
Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams.
Experience in telecommunications training.
Experience designing training for telecom sales teams.
Certification in
Training & Development (ATD, CPTD, or equivalent) .
Knowledge of adult learning principles, blended learning, and microlearning methods.
Dental insurance
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