Senior ServiceNow Architect

Role: Senior ServiceNow Architect
Location: REMOTE
Pay rate: $55-$60/hr

Position Overview

We are seeking an experienced Senior ServiceNow Architect with 12+ years of overall experience and strong hands-on expertise in ServiceNow architecture and Workplace Service Delivery (WSD).

The ideal candidate will have demonstrated experience designing, architecting, and implementing enterprise-grade ServiceNow solutions, particularly across Workplace Services, ITSM, CMDB, ITAM, and enterprise integrations.

Strong WSD implementation experience is mandatory. Experience with Enterprise Asset Management (EAM), including asset lifecycle management, maintenance operations, and work order management, will be a significant advantage.

The candidate will be responsible for leading solution architecture, defining technical roadmaps, establishing platform governance, and guiding development teams to deliver scalable, secure, and high-performing ServiceNow solutions.

Key Roles and Responsibilities

1. ServiceNow Architecture & Solution Design

• Architect, design, and deliver scalable ServiceNow solutions across WSD, EAM, ITSM, CMDB, ITAM, and enterprise integrations.

• Lead solution discovery workshops and translate business requirements into technical architecture and implementation roadmaps.

• Define enterprise data architecture, integration strategies, platform governance, and technical standards.

• Develop High-Level Design (HLD), Low-Level Design (LLD), architecture diagrams, and technical documentation.

• Conduct architecture reviews, code reviews, and platform health assessments.

2. Workplace Service Delivery (WSD) – Mandatory

• Architect and implement ServiceNow Workplace Service Delivery solutions.

• Design and configure workplace capabilities, including:

  • Space and Workplace Management.

  • Reservation and Room Booking Management.

  • Workplace Visitor Management.

  • Workplace Case Management.

  • Employee Experience Workflows.

• Design workplace service processes and integrations with facilities management systems.

• Ensure seamless employee experiences through Service Portal and Employee Center capabilities.

3. Enterprise Asset Management (EAM) – Preferred

• Design and implement Enterprise Asset Management solutions.

• Architect asset lifecycle management processes.

• Implement preventive and corrective maintenance workflows.

• Design work order management capabilities.

• Manage inventory, spare parts, and asset tracking processes.

• Integrate vendor, contract, facilities, and enterprise systems.

4. Platform Development & Technical Leadership

• Establish ServiceNow architecture and platform governance best practices.

• Guide development teams on JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, and ACLs.

• Oversee REST/SOAP integrations, MID Server configurations, and data migration activities.

• Drive platform modernization, upgrades, performance optimization, and technical excellence.

• Mentor developers, technical leads, and ServiceNow consultants.

• Collaborate with enterprise architects, business stakeholders, and delivery teams.

Mandatory Technical Skills

• 12+ years of overall IT/ServiceNow-related experience.

• Strong ServiceNow architecture and platform governance experience.

• Hands-on Workplace Service Delivery (WSD) implementation experience.

• Strong understanding of ITSM, ITAM, CMDB, and CSDM.

• Experience with Service Portal and Employee Center.

• Expertise in Flow Designer and Integration Hub.

• Experience with UI Builder and Workspace Framework.

• Knowledge of Performance Analytics and reporting.

Technical Development & Integration Skills

• JavaScript and ServiceNow Glide APIs.

• Script Includes, Business Rules, Client Scripts, and ACLs.

• REST and SOAP integrations.

• MID Server configuration and integrations.

• Data migration and transformation.

• Integration experience with Azure, SAP, Oracle, and Facilities Management systems.

Preferred Qualifications

• Enterprise Asset Management (EAM) implementation experience.

• ServiceNow Certified System Administrator (CSA).

• Certified Application Developer (CAD).

• CIS-ITSM.

• CIS-ITAM.

• CIS-Discovery / CIS-Service Mapping.

• Certified Technical Architect (CTA) – Highly Preferred.

• Hands-on experience implementing WSD and EAM solutions.