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Full timeFinance

Universal Banker

Fidelity BankWichita, Kansas🇺🇸United States

Why this role stands out

This Universal Banker role at Fidelity Bank offers a fantastic opportunity to build meaningful customer relationships and grow your career within a reputable financial institution. You'll thrive here if you're a customer-focused individual with a passion for sales and teamwork, and you'll enjoy the flexibility of a hybrid work environment. Apply now to join a team dedicated to exceptional service and community focus.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationWichita, Kansas, United States

Job description

UNIVERSAL BANKER

Job Overview: As the face of Fidelity to our customers, you'll build relationships by positively representing our products, solutions and legacy of service. You'll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let's talk.

The candidate for this position will be responsible for:

  • Providing outstanding customer service
  • Referring products that provide a better banking experience for our customers
  • Demonstrating knowledge of Fidelity's products and services
  • Seeking sales opportunities through customer relationships and conversations
  • Recommending Bank products and services to customers using the Teller Pod technology to conduct a variety of day-to-day transactions
  • Approaching, greeting and welcoming customers into the branch
  • Establishing relationships while understanding customers' needs by asking appropriate questions and recommending solutions to strengthen customers' financial well-being
  • Fostering teamwork across all areas of the Bank
  • Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch
  • Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank's core values

    • Requirements for the position include:

  • A high school diploma or equivalent
  • Minimum two years' experience with the public/customers
  • Minimum one year of sales experience
  • Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day
  • Strong written, verbal communication skills and cash handling experience

    • Preferred qualifications for this position include:

  • One year of supervisory experience preferred
  • Previous banking or financial services experiences

    • EEO/Veterans/Disabled

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