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Online | Customer Service Hospitality – Reservations | Entry Level

Aisle_and_abroadMaryland🇺🇸United States

Quick overview

Salary$45k - $65k/yr
SeniorityMid Senior
Work modeRemote
LocationMaryland, United States
Onboarding

Job description

Position Overview

We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience.

This is an entry-level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided.

Key Responsibilities

    • Assist clients with making and managing reservations for hotels, resorts, and travel-related services
    • Provide clear and professional communication regarding booking details and availability
    • Support the reservation process from inquiry through confirmation
    • Review reservation information for accuracy, including dates and guest details
    • Maintain organized records of client bookings and communications
    • Provide follow-up support and respond to customer questions as needed

Qualifications

    • Strong communication skills with a customer-first approach
    • Organized with attention to detail
    • Comfortable using online systems and reservation tools
    • Ability to manage tasks independently
    • Customer service, hospitality, or administrative experience is helpful but not required

What We Offer

  • Structured onboarding and training
  • Access to reservation systems and travel resources
  • Ongoing support and professional development
  • Flexible work environment
  • Collaborative and supportive team culture

Ideal Candidate

This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.

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