Business Systems Analyst

Position: Business Systems Analyst

Client: Oakland County

Job Summary

We are seeking a Business Systems Analyst to support projects across Infrastructure Services, including Networking, Server, Workstation Services, Microsoft 365/O365, VoIP Telecommunications, and Service Center teams.

The analyst will gather and document requirements, analyze data, help design solutions, and support testing and implementation. The ideal candidate is a self-starter who takes ownership of assignments and communicates effectively with business users and technical teams.

Key Responsibilities

• Gather, analyze, and document business and technical requirements for IT infrastructure projects.
• Collaborate with Networking, Server, Workstation Services, O365, VoIP, and Service Center teams.
• Support ServiceNow integrations involving Asset Management, Inventory Management, CMDB discovery, and Webex.
• Analyze data to identify business needs and opportunities for improvement.
• Help design technology solutions and ensure deliverables meet specifications.
• Support testing and implementation of technology solutions.
• Research existing systems and develop procedures to improve their operation.
• Create technical documentation and provide training and support to users.
• Prepare Requests for Proposals and contract scopes of deliverables.
• Take ownership of project assignments and coordinate with stakeholders to meet delivery requirements.

Skills and Experience

• Hands-on experience with ServiceNow integrations involving Asset Management, Inventory Management, CMDB discovery, and Webex.
• Strong experience using the Microsoft 365 Productivity Suite.
• Data analytics experience.
• Strong communication, analytical, and problem-solving skills.
• Ability to translate business needs into clear technical requirements.
• Ability to work independently and take responsibility for assigned deliverables.