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Desktop Support Technician / Specialist

Stellar Professionals LLCColumbia, SC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationColumbia, SC, United States
OnboardingMicrosoft OfficeActive DirectoryTechnical SupportTicketing SystemsWindows ServerITIL

Job description

We’re Hiring: IT Operations Specialist / Client Technologies Technician
 
We are looking for a customer-focused IT Support Professional to join our team in Columbia, SC! This is a Contract-to-Hire opportunity providing front-line technical support in a professional environment.
 
Location: Columbia, SC (Must be a current SC resident)
 
Work Arrangement: Fully Onsite (Monday–Friday, 8:30 AM–5:00 PM)
 
Position Type: Contract-to-Hire (Intent to convert to Full-Time FTE with state benefits)
 

Key Qualifications & Skills

Required Skills:
 
  • IT Support Experience: 2+ years in a helpdesk or technical support role.
  • Core Systems: Strong working knowledge of Windows OS and Microsoft 365.
  • Technical Troubleshooting: Desktop, laptop, printer, mobile, and basic hardware break/fix.
Preferred Skills & Tech Stack:
 
  • Directory & Access Management: Exposure to Active Directory, Microsoft Entra ID, and Intune.
  • Service Desk: Experience with ticketing systems and managing vendor/MSP tickets.
  • Customer Service: Background in customer-facing roles (e.g., IT, banking, or professional services).
  • Certifications (Bonus): CompTIA A+, ITIL Foundation, or Microsoft Certified Fundamentals.

Core Responsibilities

  • Serve as the first point of contact for technical support via phone, email, and in-person.
  • Process account setups, password resets, and access permissions.
  • Maintain IT asset inventory and handle basic hardware repairs or setup.
  • Support IT projects, system maintenance, and user onboarding/offboarding.

Interview Process

  1. Virtual Initial Interview
  2. Onsite Interview + Scenario-Based Exercise
  3. Final Onsite Interview with Senior Leadership

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