Collibra L2 Support

• Provide L2 operational and production support for the Collibra platform.

• Troubleshoot issues related to Collibra application access, forms, workflows, Data Marketplace, and data access requests.

• Investigate failed, stuck, or incorrectly routed requests and coordinate with appropriate teams for resolution.

• Support users with Collibra access and data governance processes.

• Troubleshoot Collibra integration and connectivity issues with Google Cloud Platform and other enterprise systems.

• Analyze application and integration logs to identify root causes.

• Escalate platform, infrastructure, or product issues to appropriate L3/vendor teams when required.

• Maintain incident, problem, knowledge, and support documentation.

Google Cloud Platform IAM & Access Management

• Strong understanding and hands-on experience with Google Cloud IAM, including:

o IAM roles and permissions

o Predefined and custom roles

o Users, groups, and service accounts

o Resource-level IAM policies

o Principle of least privilege

• Investigate and resolve Google Cloud Platform authentication, authorization, and permission-related issues.

• Analyze IAM policies to determine why users, groups, or service accounts are unable to access Google Cloud Platform resources.

• Support user onboarding, offboarding, and access changes.

• Work with application, security, governance, and data teams to provision appropriate access.

BigQuery Data Access Controls

• Hands-on experience supporting and administering Google BigQuery.

• Implement, manage, and troubleshoot BigQuery Data Access Controls, including:

o Fine-Grained Access Control (FGAC)

o Row-Level Security (RLS) / Row Access Policies

o Column-Level Security (CLS)

o Policy Tags

o Data Policies

o Dataset and table-level access

• Troubleshoot scenarios where users can access a BigQuery dataset or table but cannot access specific rows or sensitive columns.

• Understand the relationship between Google Cloud Platform IAM, BigQuery permissions, Policy Tags, Data Policies, RLS, and CLS.

• Support onboarding and offboarding of users and groups from data access policies.

• Assist with periodic access reviews and remediation of incorrect or outdated access.

Google Workspace & Group Management

• Working knowledge of Google Workspace and Google Groups.

• Create and manage:

o User access groups

o Application access groups

o Data access groups

• Add or remove users from appropriate groups based on approved access requests.

• Understand how Google Groups are used for Google Cloud Platform IAM and BigQuery data access management.

• Troubleshoot group membership and group-based access issues.

• Support access provisioning and de-provisioning processes.

Google Cloud Platform Platform & Operational Support

Working knowledge and troubleshooting experience with key Google Cloud Platform services, including:

• BigQuery

• Cloud IAM

• Cloud Run

• Cloud Composer / Apache Airflow

• Cloud Scheduler

• Cloud Logging

• Cloud Storage

• Service Accounts

Required Skills

• Hands-on experience supporting Collibra in an enterprise environment. (Mandatory)

• Experience with Collibra Data Governance, Data Marketplace, Edge, and/or Data Quality capabilities.

• Understanding of data governance and data access approval workflows.

• Experience with Collibra and Google Cloud Platform integrations.

• Basic SQL and Python knowledge.

• Experience writing and troubleshooting BigQuery SQL.

• Strong understanding of Google Cloud Platform IAM concepts with hands-on IAM troubleshooting experience. (Mandatory)

• Hands-on experience with Google BigQuery.

• Experience implementing and managing BigQuery Data Access Controls, including FGAC, RLS, CLS, Policy Tags, and Data Policies.

• Experience with Google Workspace / Google Groups for access management.

• Working knowledge of Cloud Run, Cloud Composer/Airflow, Cloud Scheduler, and Cloud Logging.

• Ability to troubleshoot user, group, service account, IAM, and data access issues.

• Experience working in an L2 application/production support environment.

• Familiarity with ITIL-based support processes and ticketing platforms such as ServiceNow.

• Ability to analyze application and cloud logs and perform root-cause analysis.

• Strong communication and coordination skills.