Scheduler

SUMMARY/OBJECTIVE
The Scheduler is responsible for daily billing prep, confirming readiness and scheduling installation/service. The position will also provide support to the operations in areas such as assisting customers and sales personnel in all aspects of the Installation/Service Process, including product information, availability, scheduling, and/or returns. The position will assist the logistics team with daily scheduling tasks.

Essential Functions

• Work and maintain all incoming install, deliveries, shipments, pre-walks and follow up request via inbox/email.
• Call builders/customers to verify job readiness.
• Schedule orders by requested ship date and maintain organized filing.
• Build install purchase orders.
• Install invoice processing and communication.
• Respond to telephone inquiries and assist in solving questions from internal and external customers
• Answer incoming calls and emails timely & professionally
• Perform other duties as requested by Operations and Logistics manager

Competencies/Skills/Abilities

• Maintain a high level of professionalism and positive attitude when calling customer
• Maintain a cordial tone and positive attitude at all times
• Must be detail oriented and extremely organized
• Must accurately take orders and fill out reports
• Strong verbal and written communication skills are required
• Proven ability to implement process improvements
• High School Diploma or GED required
• Ability to be detail oriented, multi-task, work within specified timeframes and in a fast paced environment.
• Previous Customer Service work experience is required; previous work experience in our industry is preferred
• Proficient with Microsoft Office; Outlook, Excel, Word