Managed Services Systems Administrator

ComTec Solutions is seeking a Managed Services & Systems Administrator to support and optimize IT environments for mid-market and manufacturing clients. In this role, you will manage servers, networks, Microsoft 365, virtualization, and cloud services, ensuring secure, stable, and high-performing systems. You will monitor infrastructure, respond to incidents, implement patches and cybersecurity controls, and support backups and disaster recovery. Working in a collaborative, client-focused culture, you will tackle complex IT challenges, contribute to projects, and grow your technical and business expertise.

Responsibilities

• Administer and support servers, networks, cloud services, and endpoints for multiple client environments.
• Monitor system performance, security alerts, and backups, resolving issues proactively.
• Manage Microsoft 365, Active Directory, virtualization platforms, and core infrastructure services.
• Implement and support cybersecurity controls, patching, and best practices.
• Troubleshoot complex technical issues, escalating when needed and documenting resolutions.
• Collaborate with internal teams and vendors to deliver reliable managed services.
• Participate in on-call rotation and support change, incident, and problem management processes.
• Create and maintain clear technical documentation and client environment records.
• Support IT projects such as migrations, upgrades, and new solution deployments.
• Communicate clearly with clients, providing status updates and recommendations.

Required Skills

• Windows Server administration
• Microsoft 365 administration
• Network configuration and troubleshooting
• Virtualization (VMware/Hyper-V)
• Backup and disaster recovery
• Cybersecurity tools and best practices
• Active Directory and Group Policy
• Cloud services (Azure/AWS) management
• System monitoring and performance tuning
• IT documentation and ticketing systems