Why This Role Stands Out
This role offers an excellent opportunity to deepen your technical expertise in data center operations, working with critical server and network infrastructure. You'll thrive here if you possess strong hardware troubleshooting skills and enjoy hands-on problem-solving within a collaborative IT environment. Apply now to contribute to a reputable company and advance your career in technology.
Quick Overview
Job Description
Job Title: L2 Technician Data Center
Location: Reno, NV or Santa Clara, CA or Manassas, VA
Work Mode: Onsite (5 Days/Week)
We are seeking a hands-on L2 Data Center Technician to support server and network infrastructure operations in a fast-paced data center environment. This role requires strong troubleshooting skills, hardware expertise, and the ability to collaborate closely with remote network and system administrators.
Key Responsibilities
- Diagnose and troubleshoot server hardware issues; identify and isolate root causes with support from remote network/sys admins
- Coordinate procurement of replacement parts, install components, and manage RMA/return shipments with vendors
- Perform server firmware upgrades to ensure systems run on approved versions
- Configure server IP addresses and default credentials per standard procedures
- Support network-related tasks including cable replacement/re-routing, optics replacement, and hardware upgrades
- Rack, stack, and cable servers/switches to enable remote configuration and validation
- Provide hands-on assistance for ad hoc server and switch requests
- Perform structured cabling as per approved wiring diagrams and validate connectivity with network teams
- Conduct physical inspections and inventory audits of servers, components, and consumables
Required Skills & Experience
- Experience working in a Data Center or enterprise IT infrastructure environment
- Strong knowledge of server hardware, cabling standards, and network components
- Experience with firmware upgrades, hardware replacement, and RMA processes
- Ability to read and follow wiring diagrams and standard operating procedures
- Strong troubleshooting and coordination skills
- Comfortable working fully onsite in a physical infrastructure environment
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