Full timeTechnology

Desktop Support Training Program

Year Up UnitedSan Francisco, California🇺🇸United States

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationSan Francisco, California, United States

Microsoft OfficeWindows Server

Job description

Year Up United's Desktop Support Training Program prepares young adults for entry-level IT help desk roles in educational and corporate environments. In this full-time, paid training, you'll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and ticketing systems through hands-on labs and real-world projects. You'll also build professional skills like communication, customer service, and teamwork while receiving coaching and career support. Upon completion, you'll be ready to pursue help desk and desktop support positions with Year Up's network of employer partners.

Responsibilities

Learn and apply desktop support fundamentals for entry-level IT help desk roles
Troubleshoot basic hardware, software, and connectivity issues in lab environments
Use ticketing systems to track, document, and resolve support requests
Set up, image, and maintain workstations and peripheral devices
Provide customer-focused technical support and clear communication
Participate in professional skills workshops and coaching sessions
Collaborate with peers on projects simulating real IT support scenarios
Meet program expectations for attendance, learning milestones, and performance
Engage with mentors, staff, and employer partners to prepare for job placement
Demonstrate a growth mindset and commitment to continuous learning in IT

Required Skills