What You'll Do:

Insurance Claim HQ is seeking an experienced and service-oriented IT Support Specialist to join our team in an on-site role supporting our law firm's technology needs.

Our firm operates across multiple states, with both in-office and remote employees throughout the United States. This position will provide hands-on technical support for local staff while also assisting remote employees across our various locations.

The ideal candidate is technically proficient, resourceful, organized, and enjoys helping others. They should be comfortable troubleshooting a variety of technical issues, managing competing priorities, and contributing to day-to-day IT operations and projects.

Specifically, You Will:

• Perform IT ticket triage, prioritization, and resolution
• Provide on-site and remote technical support to employees across multiple states
• Troubleshoot hardware, software, network, and connectivity issues
• Manage user accounts, access permissions, and onboarding/offboarding technology needs
• Install, configure, and maintain workstations, software, and other IT equipment
• Assist with IT projects, system implementations, and ongoing technology improvements
• Maintain accurate IT documentation, records, and reporting
• Support the day-to-day operations of the firm's IT infrastructure

What You Need:

Required Qualifications

• Friendly, service-oriented personality with a willingness to adapt and learn
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Strong technical support skills, including end-user support, software and hardware installation, and troubleshooting
• Solid understanding of Microsoft operating systems, TCP/IP, DNS, DHCP, and workstation hardware
• CompTIA A+ and/or Network+ certification
• Ability to prioritize competing requests and manage project workflows effectively
• Strong problem-solving skills and the ability to work independently

Preferred Qualifications

• Experience with IT support ticketing systems
• Experience supporting enterprise infrastructure and IT department operations
• Experience supporting remote users across multiple locations

What You Get:

• Salary: $55,000–$65,000 per year
• Employer-paid health insurance
• 401(k)
• Paid time off