Senior IT Business Analyst

Job#: 3055293
Job Description:
Role Overview
The Senior IT Business Analyst will lead business analysis for complex digital banking initiatives within the Key Business Banking Online (KBBO) organization. This role partners across Product, Design, Architecture, Engineering, QA, Operations, Risk, Infrastructure, Security, and third-party vendors to deliver secure and user-friendly web and mobile banking solutions.
The ideal candidate brings strong business analysis and product-delivery experience, financial services knowledge, and the technical ability to work across applications, APIs, integrations, data flows, authentication, entitlements, payments, and digital customer experiences.
Key Responsibilities

• Lead business analysis for complex initiatives involving multiple applications, teams, vendors, and stakeholders.
• Translate business needs into epics, features, user stories, acceptance criteria, process flows, and technical/non-functional requirements.
• Lead backlog refinement and ensure stories are clear, testable, prioritized, and ready for development.
• Analyze APIs, integrations, system dependencies, data mappings, business rules, workflows, and upstream/downstream impacts.
• Partner with Product Owners, Engineering, Architecture, QA, Risk, Security, and Compliance throughout delivery.
• Support solution design and customer journey improvements across web and mobile banking.
• Work with QA on test strategy, UAT, requirements validation, and release readiness.
• Ensure requirements address security, privacy, regulatory, fraud, resiliency, accessibility, and risk standards.
• Partner with third-party vendors and internal platform teams to manage dependencies and resolve delivery issues.
• Support production incidents, defect triage, root-cause analysis, and remediation.
• Use operational data and product metrics to help prioritize enhancements and measure outcomes.
• Mentor less-experienced analysts and promote consistent BA standards.

Required Experience

• 5+ years of progressive Business Analysis, Product Analysis, Systems Analysis, or related technology-delivery experience.
• Experience leading complex initiatives across multiple systems, stakeholders, and development teams.
• Advanced experience with:
  • Requirements elicitation and documentation
  • Epics, features, user stories, and acceptance criteria
  • Process flows, use cases, decision tables, and data mappings
  • Agile/Scrum delivery and backlog refinement
  • Jira and Confluence
• Strong technical analysis skills with APIs, integrations, data flows, system dependencies, and business rules.
• Strong communication, problem-solving, root-cause analysis, and stakeholder-management skills.
• Ability to operate effectively in a regulated environment.

Preferred Experience

• 2+ years supporting financial services, digital banking, payments, treasury management, or another complex customer-facing technology platform.
• Business banking / SMB banking experience is strongly preferred.
• Web and/or mobile application delivery experience.
• Knowledge of:
  • ACH, wires, and other payment/money-movement capabilities
  • Customer onboarding and account services
  • User administration and entitlements
  • Authentication and authorization
  • Fraud prevention and payment controls
• Experience interpreting API specifications and working directly with architects and engineers.
• Experience working with third-party technology vendors.

Education

• Bachelor's degree in Business, IT, Computer Science, Engineering, Finance, or a related field preferred.
• Equivalent education and relevant professional experience accepted.

Work Location
Hybrid: 2+ days per week in office, with some flexibility based on candidate qualifications and business needs.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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