Technology

Help Desk Technician with Security Clearance

Agiletek Solutions LLCBethesda, MD🇺🇸United StatesPosted Sep 30, 2026

Why this role stands out

This hybrid Help Desk Technician role offers you the chance to significantly expand your technical expertise by supporting a large user base and diverse hardware/software, while also developing specialized skills in IT security. You'll thrive here if you are a proactive problem-solver with strong customer service skills and a desire to grow within a reputable technology company. Apply now to leverage your existing skills and contribute to critical IT operations!

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationBethesda, MD, United States

Posted3 weeks ago

Job description

Technician Support 2400 users and 2600+ workstations
Deliver hardware and software support to a diverse workforce and end-user community. Configure, install, maintain, and support desktops, laptops, mobile devices, printers, monitors, external storage devices, and other peripherals. Provide enhanced desktop and technical support services for VIP and executive users. Configure and secure IT devices by installing security software, applying updates, and implementing required system configurations. Provide application support and troubleshooting assistance for NIH-supported software.

Utilize an IT ticketing system to log, track, assign, and monitor support requests, ensuring timely resolution and proper closure with customers and within the system. Requirements Must be able to obtain a Public Trust clearance
Experience supporting various operating systems – expertise should include Windows 10/11
Experience using a ticketing system (preferably Service Now)
Strong customer service and end-user equipment support skills; preferably with some experience supporting VIPs
Strong customer service and communication skills preferred