Sales Call Center Supervisor

One of America's largest retailers is seeking a growth-oriented ESP Sales Supervisor to join their premier in-house Center team. Be a part of a nationwide contact center focused on customer service and sales initiatives! Lead and manage a dynamic team of 15-20 salespeople, steering them towards achieving goals set by senior management. Mentor, coach, and train the team to enhance their effectiveness as sales professionals, aiming to surpass departmental KPI goals. Innovate and implement new sales initiatives, strategies, and programs targeting key demographics.

Develop and impart comprehensive training to agents on effective sales pipeline management. Provide inspiring sales and professional leadership, fostering a collaborative and high-performing team. Collaborate with management to refine strategies and procedures that benefit both employees and customers. Actively participate in identifying additional sales opportunities to maximize team performance. Engage with customers as needed, delivering professional and excellent customer service.

Minimum 2 years of
Supervisory/Management experience in the Insurance Field
Preferred track record of superior performance metrics
Excellent verbal communication skills and telephone manner
High proficiency in the use of MS Office Suite and Salesforce