Head of Repairs Data Quality and Reporting

Ref: 441

About the Role

At Southern Housing, our vision is to create communities where everyone has a safe home in a place they're proud to live. We're one of the UK's largest housing providers, managing thousands of homes and investing heavily in our services, people and technology. As we continue our transformation journey, we're looking for an ambitious and experienced Head of Repairs Data Quality & Reporting to help shape the future of repairs performance, insight and decision-making across our organisation.

Reporting to the Director of Repairs, you'll lead the development, implementation and continuous improvement of our national Repairs Data Quality & Reporting Strategy. This is a highly visible leadership role, responsible for building a robust framework for data governance, reporting, business intelligence and assurance that enables excellent service delivery, regulatory compliance and data-driven decision making across Repairs, Voids and Maintenance services.

This is an exciting opportunity for a strategic data leader who can transform complex operational data into meaningful insight, influence senior stakeholders and help deliver better outcomes for residents, colleagues and the wider business. You'll work closely with Repairs, Assets, Finance, Business Intelligence, IT, Operational Leaders and external contractors to ensure a single source of truth and a culture where decisions are informed by high-quality, reliable information.

About the team

You'll be part of our Repairs leadership team, working together to deliver high-quality, efficient and customer-focused repairs and maintenance services across Southern Housing. The team collaborates closely with Operations, Assets, Finance, Business Intelligence, IT and external partners to drive service excellence, regulatory compliance, operational performance and continuous improvement. Together, we're committed to using data, insight and innovation to improve services and deliver better outcomes for our residents.

Your day-to-day responsibilities will include:

• Leading and delivering the national Repairs Data Quality & Reporting Strategy across the organisation.
• Establishing data governance frameworks, quality standards, assurance processes and accountability across Repairs, Voids and Maintenance services.
• Developing and improving performance dashboards, management information and automated reporting solutions using modern business intelligence tools.
• Providing strategic analysis, forecasting, predictive repairs insights and performance reporting to support operational and executive decision-making.
• Monitoring KPI performance, contractor delivery, service standards, customer outcomes and regulatory compliance requirements.

You'll also play a key role in driving service transformation by identifying opportunities for innovation, improving reporting capabilities, benchmarking performance and enhancing organisational data maturity.

This role is based at one of our main offices in London or Kent, with a flexible hybrid working arrangement that supports collaboration, wellbeing and work-life balance.

About you

We're looking for an experienced and commercially minded leader who is passionate about data quality, business intelligence, performance improvement and delivering better customer outcomes. You'll enjoy analysing complex information, leading change and influencing stakeholders at all levels through meaningful insight and evidence-based recommendations.

You'll bring:

• Significant leadership experience in data management, reporting, performance analytics, business intelligence or service assurance within repairs, maintenance, asset management, social housing, property services or a similarly complex operational environment.
• Advanced knowledge of data governance, reporting frameworks, KPI management, data quality assurance and business intelligence tools including Power BI, Excel, databases and reporting platforms.
• A strong understanding of repairs, voids, maintenance operations, contractor performance, housing regulations and service delivery performance management.
• Proven ability to present complex data clearly, influence senior stakeholders and communicate effectively across operational, technical and executive audiences.
• Experience managing and developing high-performing teams, coaching colleagues and creating a culture of continuous improvement and accountability.
• Strong analytical thinking with experience identifying trends, risks and opportunities while implementing practical, sustainable solutions.
• Ability to manage multiple priorities, complex projects and organisational deadlines within a fast-paced environment.
• A track record of building trusted relationships across operational teams, technology functions, finance teams, contractors and senior leadership groups.
• Comfortable leading transformation, driving innovation and continuously improving reporting, insight and assurance capabilities.

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.