Job Summary

Key Responsibilities

• Monitor, maintain, troubleshoot, and support network and telecommunications infrastructure.
• Configure and troubleshoot routers, switches, and core network protocols.
• Support microwave radio communication systems and related telecommunications infrastructure.
• Coordinate with telecom vendors and Internet Service Providers (ISPs) for connectivity, circuit provisioning, outages, and technical issues.
• Perform Linux system administration, including system monitoring, configuration, troubleshooting, and basic maintenance.
• Diagnose and resolve network, communication, and system-related incidents.
• Participate in incident management, including investigation, root-cause analysis, escalation, and resolution.
• Monitor network performance and identify potential connectivity or infrastructure issues.
• Work with internal technology teams, vendors, and other stakeholders to resolve complex technical problems.
• Maintain technical documentation, network diagrams, troubleshooting procedures, and incident records.
• Support network and communications infrastructure in a high-availability, mission-critical environment.
• Participate in maintenance activities, upgrades, testing, and implementation of network and telecommunications solutions.

Required Skills and Qualifications

• Strong understanding of networking fundamentals, including:
  • Routers and switches
  • TCP/IP
  • DNS, DHCP
  • VLANs
  • Routing and switching concepts
  • Basic network troubleshooting
• Experience with microwave radio communications.
• Experience working with telecom vendors and ISP connectivity.
• Familiarity with Linux operating systems and distributions.
• Strong troubleshooting and analytical skills.
• Experience with incident management and problem resolution.
• Ability to diagnose connectivity, network, and system issues using appropriate tools and methodologies.
• Strong communication and documentation skills.
• Ability to work independently as well as collaboratively with technical teams and vendors.

Preferred Qualifications

• Experience in railroad, transportation, or other mission-critical operational environments.
• Experience supporting Positive Train Control (PTC) systems.
• Experience with Centralized Traffic Control (CTC) or similar train operations systems.
• Experience supporting communications infrastructure used for train control, signaling, or transportation operations.
• Experience working in environments requiring high availability and 24x7 operational support.