Customer Service - Account Representative

Immediate need for a talented Customer Service - Account Representative. This is a 06 Month Contract opportunity with long-term potential and is located in Milwaukee, WI(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-23767
Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• Handle inbound ACD calls, email correspondence, and outbound follow-up communications.
• Resolve customer service inquiries related to claims, billing, eligibility, licensing, commissions, web access, retention, and other account-related issues.
• Deliver a personalized service experience by educating employers, brokers, and members on coverage, products, and available resources.
• Build strong relationships with internal and external stakeholders to ensure high levels of customer satisfaction.
• Perform root cause analysis to identify issues and determine effective resolutions.
• Explain insurance concepts and benefits in a clear, easy-to-understand manner.
• Demonstrate a strong understanding of workflows, business processes, and service strategies.
• Identify process improvement opportunities and collaborate with management to implement enhancements.
• Meet or exceed individual and team performance metrics while supporting customer retention initiatives.

Key Requirements and Technology Experience;

• Previous experience in the insurance or related industry.
• Understanding of underwriting risk factors that impact health insurance profitability.
• Strong customer service and interpersonal skills with the ability to professionally handle a wide variety of customer inquiries.
• Ability to process complex, time-sensitive information from multiple sources and make sound decisions.
• Excellent verbal and written communication skills.
• Self-motivated with strong initiative and sound judgment.
• Strong organizational and time management skills with the ability to work under pressure and meet deadlines.
• Team-oriented with the ability to provide guidance on processes, procedures, and products.
• Comfortable giving and receiving constructive feedback.
• Prior experience in Group Benefits or Health Insurance customer service.
• Experience working with employers, brokers, or insurance agencies.
• Proven ability to improve customer satisfaction and retention through effective problem-solving and service delivery.

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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