Executive Casino Host – Middle Eastern Market (Planet Hollywood Las Vegas)

The Executive Casino Host increases gaming revenues and profits by cultivating designated customer segments through increased visitation and play consolidation. Creates guest loyalty to Caesars Palace Las Vegas by building lasting relationships with valued gaming customers and effectively utilizing targeted marketing techniques.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Maintain close relationships with targeted guests through regular in‑person and phone contact.

• Greet guests on the casino floor and participate in social events, promotions, and special programs.

• Anticipate guest needs and coordinate arrangements including accommodations and transportation.

• Utilize telemarketing, email, direct mail, and other marketing strategies to drive increased visitation.

• Exercise sound judgment and make decisions aligned with company guidelines.

• Handle challenging guest interactions with professionalism, composure, and discretion.

• Ensure full compliance with all rules, regulations, laws, and internal policies while upholding the highest standards of integrity.

WHAT YOU WILL NEED

• Minimum 2 years of VIP guest services or related hospitality experience.

• Proven track record of delivering exceptional customer service.

• Strong interpersonal, communication, and problem‑solving skills.

• Bilingual (English/Arabic or Persian) – able to speak, read, write, and understand both languages.

• Willingness to work flexible schedules including nights, weekends, and holidays.

• Ability to work collaboratively with team members and maintain positive relationships.

• Professional, well‑groomed appearance.

• Strong attendance record.

• Proficiency in Microsoft Office preferred but not required.

• Hotel or Business‑related education preferred but not required.

ADDITIONAL REQUIREMENTS

• Must be at least 21 years of age.

• Must be able to obtain and maintain a Nevada gaming license.

• Ability to move quickly around the property and maneuver throughout the office continuously.

• Ability to bend, crouch, kneel, twist, and work at a desk as needed.

• Ability to respond effectively to visual and auditory cues.

• Ability to work independently and remain self‑motivated.

• Bilingual communication ability in English and Spanish.

• Manual dexterity to operate a computer and office equipment.

• Ability to remain calm and make rational decisions when addressing guest needs.

Ability to tolerate exposure to areas containing secondhand smoke.