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VoIP Systems Administrator with Security Clearance

People, Technology and Processes LLCFort Knox, KY🇺🇸United States

Why this role stands out

Leverage your expertise as a VoIP Systems Administrator with a SECRET clearance to maintain critical communication systems, offering hybrid flexibility and competitive compensation. You'll thrive in this role if you possess a strong technical aptitude and enjoy problem-solving within a stable, established environment. Apply today to contribute to vital operations and advance your career.

Quick overview

Salary$15/hr
SeniorityMid Senior
Work modeHybrid
LocationFort Knox, KY, United States
FiberNetwork Administration

Job description

Position Title: VoIP Systems Administrator Location: Fort Knox, KY Clearance Type: SECRET Compensation: $33.15/hr.

Responsibilities

  • Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment.
  • Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network.
  • Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
  • Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure.
  • Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment.
  • Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity.
  • Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs).
  • Document system configurations, changes, and troubleshooting steps; ensure service records are up to date.
  • Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services.

Education and Certifications

  • High school diploma or equivalent; additional technical training in telecommunications or networking preferred.
  • Valid Driver’s License.

Knowledge and Experience

  • Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment.
  • Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components.
  • Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic.
  • Ability to read and interpret system diagrams, cable routing, and port assignments.
  • Strong troubleshooting and customer service skills.

Desired Qualifications

  • Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice).
  • Experience working within Army NEC or IMCS environments.
  • Familiarity with AESMP/ITSM ticketing systems and IMAC procedures.
  • Understanding of DoD telecommunication standards and security requirements.

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