Quick overview
Job description
Role Summary
We are looking for a Network Operations L3 Engineer to provide advanced operational support troubleshooting and implementation for enterprise network infrastructure The role involves handling complex incidents leading changes and acting as an SME for Cisco Firewalls and Routing Switching environments
Key Responsibilities
- Provide L3 support for production network environments including incident resolution root cause analysis and preventive actions
- Troubleshoot and resolve complex network issues related to routing switching and firewall technologies
- Configure manage and optimize Cisco Firewalls ASA Firepower FTD including
- ACLs NAT VPN SitetoSite Remote Access
- Policy changes upgrades and failover scenarios
- Design configure and support Routing Switching infrastructure
- Routing protocols OSPF BGP EIGRP
- Switching technologies VLANs STP HSRPVRRP PortChannels
- Lead and execute network changes upgrades migrations and maintenance activities following ITIL processes
- Act as escalation point for L2NOC teams and mentor junior engineers
- Participate in problem management RCA documentation and service improvement initiatives
- Work closely with security cloud and application teams during outages and project activities
- Maintain technical documentation HLDLLD SOPs runbooks change records
Mandatory Skill Sets
- Cisco Firewalls
- Cisco ASA Firepower FTD
- NAT ACLs IPsec SSL VPN
- High Availability upgrades
- Routing Switching
- Strong handson with Cisco Routers Switches
- OSPF BGP EIGRP
- VLANs STP HSRPVRRP VPC EtherChannel
Troubleshooting
- Deep packetlevel and protocollevel troubleshooting
- Handling highseverity incidents in production
Good to Have
- Exposure to Fortinet Palo Alto firewalls
- Experience with Data Center or Enterprise networks
- Monitoring tools SolarWinds PRTG SNOW
- Basic understanding of cloud networking Azure AWS connectivity
- ITIL process awareness Incident Change Problem Management
Experience Qualifications
- 6 to 10 years of experience in Network Operations Network Support
- Strong experience in L3 operational support roles
- Cisco certifications CCNP CCIE preferred not mandatory
ABOUT US
Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data.
With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.
OUR MISSION
Customer Focus: We listen carefully to the needs of our clients so that we know what’s important for their business and can design a customized solution for their business.
Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.
Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.
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