Help Desk Analyst

Help Desk Analyst
Minimum skills and experience:
•    Minimum 2 years of experience working in a single point of contact help desk
•    Experience using Jira Service Management Helpdesk application
•    Familiar with Jira Service Management.
•    Experience using Genesys Cloud contact center and customer experience platform
•    Strong customer service skills; telephone etiquette
•    Great team-oriented interpersonal skill
•    Great organizational skills
•    Excellent analytical and problem-solving skills
•    Strong oral and written communications skills (technical and non-technical)
•    Robust understanding of the ACD system and trouble ticket process