Quick Overview
Job Description
Help Desk Analyst
Minimum skills and experience:
• Minimum 2 years of experience working in a single point of contact help desk
• Experience using Jira Service Management Helpdesk application
• Familiar with Jira Service Management.
• Experience using Genesys Cloud contact center and customer experience platform
• Strong customer service skills; telephone etiquette
• Great team-oriented interpersonal skill
• Great organizational skills
• Excellent analytical and problem-solving skills
• Strong oral and written communications skills (technical and non-technical)
• Robust understanding of the ACD system and trouble ticket process
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