Quick Overview
Job Description
To engage with retail customers in-store, educate them about Superior’s services, and generate high-quality leads for our sales and service teams—all while representing the brand with professionalism and energy. Superior Water and Air is looking for a motivated and outgoing Brand Ambassador/Lead Generator to work full-time inside one of our partnered big box retail stores. In this role, you’ll be stationed at our branded display to greet shoppers, explain our service offerings, and qualify interested homeowners for follow-up.
This is a great opportunity for someone who enjoys people, is comfortable starting conversations, and wants to play a vital role in helping customers find solutions to their home service needs.
Greet retail shoppers and proactively start friendly conversations
Educate customers about our home services (HVAC, plumbing, etc.)
Capture accurate customer information for follow-up by our sales team
Maintain a clean, organized, and professional in-store booth/display
Track daily performance metrics and lead activity
Represent the brand with confidence, enthusiasm, and consistency
Explains services clearly and answers basic customer questions
Stays present and productive throughout shift, even during slow periods
Tailors message to fit customer needs or interests
Excellence:
You deliver a polished customer experience every shift, greeting shoppers confidently and representing our brand at a high standard.
Integrity
You’re honest and transparent in how you present services and never pressure customers—just guide them toward what fits.
Solution-Oriented
You learn from feedback and adjust your approach to connect more effectively with customers.
Collaboration
You communicate clearly with the sales team to ensure smooth handoffs and accurate lead information.
Innovation
You find creative ways to make conversations feel natural, engaging, and relevant to the customer.
0–2 years of experience in customer-facing roles (retail, sales, events, etc.)
~ Ability to stand for extended periods in a retail setting
~ Reliable transportation to and from assigned store
~ At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive.
From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence. We empower our brands and our people to win together —designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.
Fair, Flexible, and Performance-Driven Pay
Incentive-based pay and commissions for most field and customer-facing roles
Company vehicles for field techs, and tool purchase programs to support your craft
Benefits That Support the Whole You
~ Paid medical for employees, with affordable family options
~ Vision and dental plans with low premiums
~ PTO and 6 paid holidays
Paid certifications and tuition reimbursement for eligible roles
We work hard, move fast, and support one another like family. We’re building the most respected, scalable home services company in America. Strong brands.
People know and trust our names in the communities we serve. Superior Water and Air is an
Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor
.
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