Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for a Non-Profit organization in Greenwood, South Carolina. This Contract position will focus on desktop setup, workstation connectivity, and day-to-day user support in a fast-paced environment. The ideal candidate is comfortable with physical workstation installations, troubleshooting Windows-based systems, and responding to service requests with professionalism and efficiency.

Responsibilities

Install and connect desktop equipment, including monitors, cables, and peripheral devices at employee workstations. Provide on-site technical assistance for Windows 10 systems, resolving common hardware and software issues. Respond to service desk tickets and document support activities in a clear and timely manner. Troubleshoot connectivity, device configuration, and user access issues to restore productivity quickly. Support basic Active Directory tasks such as account assistance, password resets, and access verification.

Organize and maintain workstation setups under desks and at desk level, ensuring equipment is properly connected and functional. Collaborate with internal staff to address technical needs and escalate more complex issues when necessary. Requirements
Experience providing desktop or help desk support in a detail-oriented environment. Working knowledge of Microsoft Windows and Windows 10 troubleshooting. Familiarity with Active Directory for routine user support tasks. Ability to manage and update service desk tickets accurately.

Strong basic troubleshooting skills for hardware, software, and peripheral issues. Comfortable performing physical workstation setup tasks, including working under desks and handling cables. Good communication skills and a customer-focused approach to end-user support. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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