Freight Brokerage Customer Account Manager

MegaCorp Logistics, a leading 3PL in freight brokerage and supply chain solutions, seeks an Account Manager to own and grow key shipper relationships. In this fast-paced, customer-focused role, you'll serve as the primary contact for clients, coordinating transportation, monitoring shipments, and resolving issues to ensure safe, on-time delivery. You'll analyze performance data, identify improvement and upsell opportunities, and collaborate with carriers and internal teams to optimize service and cost. Join a growth-focused culture that rewards initiative, learning, and clear career progression.

Responsibilities

• Manage and grow a portfolio of shipper accounts across North America
• Serve as primary point of contact for clients, providing proactive communication and issue resolution
• Coordinate freight brokerage activities, ensuring on-time, cost-effective transportation
• Collaborate with carrier partners and internal operations to secure capacity and optimize routes
• Analyze shipment data and KPIs to identify savings, service improvements, and upsell opportunities
• Prepare quotes, negotiate rates, and manage contracts within margin and service targets
• Maintain accurate records in CRM/TMS systems and ensure data integrity
• Partner with sales and operations to onboard new customers and support implementation
• Monitor shipments for service failures and drive corrective actions
• Contribute to continuous improvement initiatives and share customer feedback with leadership

Required Skills

• Freight brokerage
• Customer account management
• Transportation management systems (TMS)
• Data analysis and KPI reporting
• Rate quoting and negotiation
• Supply chain operations
• CRM software proficiency
• Contract and pricing management
• Problem solving and escalation management
• Microsoft Excel and reporting tools