Telecommunications Engineer

Job Summary:
Emerging IT professional within Telecommunications developing and applying technical expertise in one or more IT disciplines that support the company's technical infrastructure.

Job Responsibilities:
-Configure, repair, and install telecommunications voice and data lines while adhering to code standards.
-Analyze and troubleshoot telecommunications infrastructure issues.
-Provide technical assistance to the community.
-Configure and support Nortel, Vocera, and Shortel telecommunications systems.
-Perform network switching and routing tier 1 troubleshooting.
-Develop, test, maintain, install, and/or deploy technologies supporting company's technical infrastructure.
-Support the establishment, development, and promotion of standard architectures, hardware components, and software components.
-Provide consulting services to application development teams and/or customers regarding technologies and specific technology standards.

Required Skills & Experience:
-Developing and applying technical expertise in one or more IT disciplines that support technical infrastructure.
-Experience with configuration, repair and installation of telecommunications voice and data lines.
-Experience analyzing and troubleshooting telecommunications infrastructure issues.
-Experience providing technical assistance to the community.
-Experience configuring and supporting Nortel, Vocera, and Shortel telecommunications systems.
-Network switching and routing tier 1 troubleshooting experience.

Need experience in at least ONE of the following:

• Avaya Aura (CM, SM, SMGR, AES, AADS)
• AudioCodes SBC and Gateway Ribbon SBC
• Genesys Cloud
• NetSapiens

Required Education:
-High school diploma or equivalent with at least three (3) years of direct experience.
OR
-Associate s Degree in IS with at least two (2) years of direct experience.

Preferred Education:
-BA/BS degree in IS or Business.

Preferred Certifications & Licensure:
-Relevant Information Technology certifications.

KH9.14.26

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