Program/Operations Manager - Hardware Accessories

Position:- Program/Operations Manager – Hardware Accessories
Location: Mountain View, CA(Onsite)
Type:- Fulltime

We are looking for a Program/Operations Manager with experience in consumer electronics, hardware program management, partner operations, or technical program management.

This role is a balanced combination of partner operations, contract/program management, and technical hardware lifecycle execution. Approximately 50% of the role focuses on technical certification, stage-gates, testing validation, and lifecycle management for cellphone screen protection and related hardware accessories. The remaining 50% involves partner management, agreements, executive reporting, readiness tracking, logistics, and operational execution.

Key Responsibilities:

Partner Operations & Contract Management

• Manage partner operational workflows, including Exhibit A, Exhibit B, SOWs, and NDAs.
• Coordinate security/compliance gates and CAD distribution.
• Manage partner communications, deliverables, and operational escalations.

Executive Reporting & Communication

• Create VP/Director-level presentations, program status reports, milestone scorecards, and risk registers.
• Translate complex technical and operational information into clear executive-level updates.
• Prepare leadership briefings and program readouts.

Screen Protection & Technical Certification

• Drive technical certification and Gate 3 testing milestones.
• Coordinate testing for display and biometric compatibility.
• Manage ball-drop, scratch, reliability, and other validation testing.
• Track and triage partner defect logs and drive resolution.

Hardware Program Management & NPI

• Manage hardware development and NPI lifecycle activities.
• Track annual refresh schedules and net-new category launches.
• Maintain critical paths, milestones, dependencies, and schedule risks.
• Coordinate cross-functional teams to resolve blockers.

Logistics, Dogfooding & Operations

• Forecast and manage NCU sample demand.
• Coordinate sample logistics and internal dogfooding/user trials.
• Track POs, incentives, samples, and partner deliverables.
• Maintain accurate master trackers and operational data.

Market Research & Portfolio Strategy

• Conduct competitive and market gap analysis.
• Identify regional market opportunities.
• Research and evaluate potential OEM/ODM and accessory partners.

Required Qualifications

• Bachelor’s degree in Business Administration, Operations, Mechanical/Electrical Engineering, Computer Science, or equivalent practical experience.
• 3–5+ years of experience in:
• Partner Operations
• Technical Program Management (TPM)
• Hardware Project Management
• Consumer Electronics Lifecycle Management
• Experience managing multi-step operational workflows involving SOWs, Exhibits, NDAs, security/compliance gates, and partner processes.
• Strong experience creating executive-ready PowerPoint / Google Slides presentations.
• Experience with hardware development lifecycles and stage-gate processes such as NPI, EVT, DVT, PVT, and Gate 3 certification.
• Experience working with Tier-1 brands, OEMs, ODMs, suppliers, or external partners.
• Strong ability to manage deliverables, operational syncs, escalations, and cross-functional blockers.
• Proficiency with Smartsheet, Google Sheets, Google Docs, Google Slides, and/or similar workflow tools.
• Strong organizational, communication, presentation, and stakeholder-management skills.

Thanks
Sudheera
Sr. Talent Acquisition
Select Jarvis LLC
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