Quality Engineer

Location: Plano, TX Salary: $35.00 USD Hourly - $40.00 USD Hourly Description: Our client is currently seeking a Quality Engineer
Quality Engineer
Plano, TX 75023 (Onsite)
Contract | 12+ Months
About the Role
Our client is seeking a Quality Engineer to support post-launch quality and sustaining engineering activities for wireless telecommunications products. This role will be responsible for driving issue resolution, improving quality processes, managing customer-reported concerns, and collaborating with cross-functional teams to ensure product performance and customer satisfaction.
The ideal candidate will have experience in quality engineering, wireless telecommunications, product lifecycle support, and customer-facing issue resolution.
Key Responsibilities

• Manage quality and sustaining activities for commercialized products.
• Serve as a liaison between customers and internal teams to track, prioritize, and resolve product issues.
• Investigate product failures, software defects, design concerns, and accessory-related issues.
• Coordinate cross-functional resources to ensure timely issue resolution.
• Develop and implement sustaining engineering processes and quality procedures.
• Monitor product performance using project management tools and reporting methods.
• Drive continuous improvement initiatives to enhance product reliability and customer satisfaction.
• Maintain effective communication with internal stakeholders and customer organizations.

Required Qualifications

• Bachelor's degree in Engineering, Telecommunications, or a related field; equivalent industry experience will also be considered.
• 3+ years of experience in Quality Engineering, Sustaining Engineering, or Wireless Telecommunications.
• Experience establishing and improving quality or sustaining engineering processes.
• Background supporting OEM handset/mobile device products.
• Knowledge of wireless technologies, including GSM and/or CDMA.
• Experience investigating and resolving customer-reported technical issues.
• Strong project coordination and product management skills.

Desired Skills

• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Experience working directly with customers and cross-functional teams.
• Ability to work independently and collaboratively.

Preferred Qualifications

• Bilingual in Korean and English.
• Experience working with global product teams and customers.
• Prior experience supporting consumer electronics or mobile device products.

Additional Information

• Up to 30% travel may be required.
• Occasional work outside standard business hours may be necessary based on project demands.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!