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Help Desk / Technical Support

NovaLink SolutionsNashville, TN🇺🇸United StatesPosted 24 Jul 2026

Why This Role Stands Out

This hybrid Help Desk role at NovaLink Solutions offers a fantastic opportunity to expand your technical expertise in areas like Active Directory and iOS management while leveraging your excellent customer service skills. You'll thrive here if you enjoy a dynamic environment and are eager to contribute to a reputable company that values your growth. Apply now to join their supportive team!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Job Description:

IT Call Center Experience preferred

- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management

- Able to navigate Different OUs

- Able to look up attributes

- Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

- Setting up new phones/Ipads

- Resetting iTunes accounts

- Resetting network settings

- Backup/Restore device data

Video Conferencing

- Cisco WebEx

- MS Teams

- Cisco Presence video solutions

Network troubleshooting

- Internal vs external

- VPN

- LTE

- Wifi

Application Troubleshooting

- Account permission

- Compatibility settings

- Browser vs installed

Remote support

- MSRA

- RDP

- TEAMs

- Webex

Hardware Deployment

ServiceNow

- Ticket management

- Ticket assignment

Skills

Active Directory
Call Center
ServiceNow
iOS

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