Ivanti Developer - Remote / Telecommute

Job Title: Ivanti Developer - Remote / Telecommute

Job Location: Atlanta, GA

Job Type: Contract

Job Overview:

Pay Range: $52.33hr - $57.33hr

Requirement/Must Have:

• At least 2+ years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.
• Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.
• Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
• Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.
• Strong SQL skills.
• Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to collaborate effectively with stakeholders, project managers, and technical teams.
• Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards.

Responsibilities:

• Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.
• Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.
• Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.
• Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting.
• Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.
• Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.
• Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
• Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.
• Perform other assignments as required.

Nice to Have:

• Experience with SQL Server Reporting Services (SSRS).
• ITIL certification.

Skills:

• Ivanti ITSM.
• Ivanti Neurons.
• ServiceNow.
• BMC.
• Jira Service Management.
• ManageEngine ServiceDesk Plus.
• Agile.
• Scrum.
• CI/CD.
• DevOps.
• JavaScript.
• SQL.
• REST APIs.
• JSON.
• ITIL.
• SSRS.

Qualification And Education:

• At least 2+ years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
• Working knowledge of JavaScript, SQL, and REST APIs/JSON.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities