Estate Services Officer

About the role

We have an opportunity for an Estates Services Officer to join our dedicated team on a full-time, permanent basis, working 35 hours per week.

As an Estates Services Officer, you will play a key role in delivering high-quality cleaning, gardening and grounds maintenance services across Hammersmith, Fulham and the surrounding areas. You will lead and support a remote team of ten colleagues, ensuring services are delivered safely, efficiently and in line with agreed standards and timescales.

Working closely with residents, you will identify opportunities to improve service delivery, respond to customer feedback and monitor quality standards to ensure estates remain clean, safe and well maintained. You will also oversee the reporting of repairs, the removal of fly-tipping and graffiti, the management of equipment and vehicles, and the identification and escalation of safeguarding concerns where required.

What we are looking for

You will have a proven track record of leading teams to deliver excellent customer service and creating a positive, high-performing culture. As a hands-on leader, you will be confident in motivating and developing others, driving performance and ensuring high standards are consistently achieved. You will also lead by example, reflecting the Guinness behaviours in the way you support colleagues and deliver services.

You will be able to demonstrate:

• Experience leading and managing remote and dispersed teams, with strong performance management capability
• A proven track record of working to agreed standards, specifications, and timescales
• Experience delivering high‑quality estate services, including grounds maintenance, gardening, communal block cleaning, weed spraying, refuse removal, and compliance activities
• Direct experience working with customers and responding to customer feedback within a service delivery environment
• Knowledge and understanding of compliance processes and relevant Health and Safety legislation, including COSHH, PPE, and RIDDOR
• Experience managing budgets, controlling costs, and overseeing stock management
• Excellent verbal and written communication skills
• A good level of IT proficiency, including Microsoft Outlook, Excel, and Word
• A full, current UK driving licence with the ability to drive manual transmission vehicles

Desirable qualifications:

• Horticulture NVQ, BTEC or relevant professional qualification.
• Institute of Occupational Safety and Health Certification.

Please apply with a CV and cover letter, detailing how you meet the essential criteria on the role profile.

Interviews will take place at our Craft Court Office on Thursday 3^rd December.

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