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Technical Support Specialist with Security Clearance

Information Protection Solutions LLCDahlgren, VA🇺🇸United States

Why this role stands out

This hybrid role offers fantastic growth potential and the chance to make a real impact supporting critical Navy IT systems, developing your cybersecurity expertise along the way. You'll thrive here if you have a passion for problem-solving, excellent customer service skills, and a knack for troubleshooting complex technical issues within a supportive team environment. Apply now to leverage your skills and advance your career in a secure and rewarding position!

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationDahlgren, VA, United States
PKI

Job description

OVERVIEW
The Technical Support Specialist provides Tier I–III help desk and IT support services to ensure reliable operation of Navy IT systems and end-user environments.

KEY RESPONSIBILITIES
Provide help desk and technical support for hardware, software, and network issues
Troubleshoot and resolve incidents using ticketing systems
Support system performance monitoring and availability
Assist with account management, access control, and PKI
Provide technical training and user support
Maintain SOPs and technical documentation
Support incident tracking, analysis, and reporting
REQUIRED QUALIFICATIONS
Minimum two (2) years of IT or Help Desk support experience
Knowledge of networking concepts and operating systems
Experience with ticketing systems and incident documentation
Familiarity with cybersecurity principles and data protection standards
Strong customer service and communication skills
Active Secret clearance
Security+ or equivalent certification

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