Technical Services Representative

Technical Services Representative

Location: Dallas/Fort Worth, TX

Reports to: Regional Technical Services Manager

Who We Are

Polyglass is a leading manufacturer of roofing and waterproofing solutions, committed to quality, innovation, and customer satisfaction. We take pride in delivering exceptional products and service while fostering a collaborative and customer-focused culture.

Position Summary

The Technical Service Representative provides contractors, specifiers, architects, consultants, and internal sales teams with product knowledge, installation best practices, technical education, and field support within the roofing, waterproofing, and air-barrier technology segments.

Responsibilities

• Support the Regional Technical Services Manager with contractor installation and project design needs.
• Provide job-site support to contractors, specifiers, consultants, architects, and building owners, both in person and via conference calls, to ensure successful project completion.
• Provide Voice-of-Customer (VoC) feedback from the field to the Sales, Product Management, Operations, and R&D departments as part of the new product development process.
• Conduct on-site project observations and inspections before, during, and after job installations, and issue reports as required for the warranty issuance program.
• Perform installed product investigation support in accordance with the company’s product complaint, claims, and documentation process.
• Support internal and external training initiatives as needed and upon request through the PolySchool training platform.
• Assist the Codes and Compliance team in constructing system assemblies for in-house or third-party testing programs (UL, FM, MDC, etc.).
• Develop and manage positive customer relationships to promote the Polyglass image, goals, and quality best practices.
• Follow and adhere to project on-site and company health and safety requirements and protocols.

Required Qualifications

• 10+ years of experience in a technical-related role within the Building Products and associated materials segment.
• Bachelor’s degree from a four-year college or university, or equivalent work experience.

Work Environment

• This position will be located in a remote office.

Travel Requirements

• Domestic travel up to 75% of the time.

PAY AND BENEFITS

• A FREE health-plan option for employees or premium costs far below industry averages

• 401(k) plans with a company match at 6% - far more free money than most plans in the market

• Tuition Reimbursement. Earn a degree with up to 100% reimbursement on tuition!

• Student Loan Assistance

• Paid time off

• 10 paid holidays

• Dental and vision plans

• Gym membership reimbursement and more!