Project Manager

Role:
At an advanced level of proficiency, provide leadership to cross-functional teams to plan and manage the successful execution of projects and other initiatives in support of strategic business objectives and ongoing operations. This includes project planning, estimating, implementation, and post-implementation support for internally developed and third-party applications. This is a senior level Project Manager role expected to develop and execute cross-functional projects and successfully deliver the expected business results for one or more strategic initiatives. Lead a single large project or multiple moderately sized projects concurrently.

Responsibilities:

• Project planning, estimating, prioritizing, directing work to multiple teams and project tracking.

• Work closely with the business functional areas in defining systems/project priorities, high level project backlog creation and prioritization, approach, project level backlog estimating, all while focusing on regular and timely delivery of business value.

• Play a leadership role in executing risk management and issue identification and resolution.

• Define project scope and objectives, along with the applicable detailed work plans, schedules, project estimates, and resource plans.

• Work independently with end-users and business partners to understand requirements and design and estimate solutions.

• Foster strong working relationships with Business customers and project team to meet project expectations regarding scope, schedule and budget.

• Develop and work to a detailed project plan to ensure tasks are completed in a timely manner and the project is delivered on schedule.

• Facilitate project steering and sponsor meetings including project status reports.

• Manage and report on project implementation, financials and forecasts.

• Vendor relationship management including contract requirements if third- parties are involved.

• Statement of Work (SOW) definition and creation (if applicable).

• Perform other duties as assigned.

Expectations:

1. Develop, implement and oversee project plans for the company. This will include initial scope assessments and estimates.

2. Plan, lead, organize, and motivate project teams to achieve a high level of performance and quality in delivering projects within the timelines established that provide exceptional business value.

3. Monitor and report on activity as it relates to project plans and metrics; with regular updates to sponsor, team and management.

4. Work closing with IT Solutions Delivery Managers, product owners, business sponsors and team members to resolve complex problems on companys applications across multiple hardware platforms, software packages and programming languages. This will include coaching team members in areas of team building, communication and collaboration.

5. Provide guidance on project delivery, which will require the ability to define problems, collect data, establish facts, draw valid conclusions and implement resolutions.

6. Participate with project teams in implementation and post-production support of applications.

7. Promote and implement process improvements that conform to industry practices.

8. Make decisions based on data, facts and customer needs.

9. Provide strong client and quality orientation.

10. Communicate and provide support to users at all levels to understand their job functions, business needs, technical complexities and strategic direction to establish a strong rapport with business units and team members.

11. Continuously expand skill set by learning new techniques and sharing knowledge with the project management team.

12. Protect business records created or used in business processes to ensure availability, confidentiality, integrity; and the retention and destruction of such as specified by relevant policies.

13. Consistently takes action in alignment with the company''s values.

14. Provides regulatory reporting support, as needed, and partners with other departments to implement effective policies and procedures that support the requirements of applicable statutes and regulation.

15. Demonstrate a commitment to member experience (MX) by identifying member needs and taking proactive steps to provide and maintain positive experiences. Includes sharing member feedback and information with other team members and leaders in order to continuously improve and evolve the member experience, as well as collaborates effectively across teams to find solutions.

Knowledge and Skills:
Experience:​Specialized level of competency with five to eight years of project management experience managing cross functional initiatives in both Agile and traditional project management methodologies. Additionally, experience in coordinating personnel resources from various organizations toward common business goals/standard processes.
Education:​Bachelor’s degree and/or equivalent work experience. PMP, SAFe CSM Scrum Certification or equivalent agile certification is preferred, as well as Lean Six Sigma knowledge and/or certifications.
Interpersonal Skills: ​A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others toward a common vision/goal. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills:

1. Minimum of two years of experience is preferred for the following:
   • Banking and financial system (Experience may be in operational or information technology aspects of the financial sector)
   • Leadership experience executing projects as Scrum Master or an equivalent
   • Business or System Analyst

2. Experience managing, mentoring and coaching small teams.

3. Ability to assign, coordinate and prioritize tasks and projects with strong multi-tasking skills.

4. Proven analytical and problem-solving skills, and planning and coordination skills.

5. Fiscal management, budget planning, estimating and reporting skills.

6. Adaptable customer management skills.

7. Effective written and verbal communication skills.

8. Ability to identify project risk and effectively manage.

9. Ability to effective manage vendor relationships.

10. Must be able to work and travel independently and use general office equipment.

11. Must be goal-oriented and have a strong sense of team solidarity.

12. Prefer experience with implementing financial systems, Microsoft technologies and project portfolio management (PPM) tools.