Business Analyst - Team Lead

Role Overview

Position Title: Lead BA
Location: Harrisburg,PA
Primarly Remote

Key Responsibilities

Leadership & Coordination

• Direct daily work assignments and prioritize tasks for the EDRS Adoption team.

• Meet routinely (weekly or biweekly) with the QAT supervisor and Bureau director to provide status updates, report project successes, and surface common issues, adoption barriers, or stakeholder concerns.

• Escalate end-user technical problems and application defects to the Business Workflow unit for troubleshooting and resolution.

• Engage with program subject matter experts (SMEs) to verify single sign-on (SSO) application functionality.

Stakeholder Support & Outreach

• Guide external stakeholders—including physicians, nurses, and administrative personnel from licensed hospitals, nursing homes, and long-term care facilities—through EDRS onboarding and enrollment.

• Provide telephonic and email support for SSO credential setup, recovery, password resets, account unlocks, and linking credentials to the vital records management system.

• Assist facilities in incorporating EDRS into their internal workflows, reviewing usage levels, and tailoring outreach based on adoption rates.

• Develop training documents, guides, and tools to support stakeholders and refer users to appropriate technical and training resources.

Operational Details

• Work Arrangement: Primarily telework from a home office. The contractor is responsible for home network connectivity.

• Equipment & Software: A laptop and necessary software—including Microsoft Teams and Genesys phone licenses—will be provided.

• On-Site Requirement: May be required to report to headquarters in Harrisburg, PA, on a periodic basis for training or meetings (such as monthly collaboration days). Office space will be provided when on-site; parking is not provided.

• Administrative Duties: Complete weekly timesheet reporting in the designated vendor management system by close of business (COB) Friday, and submit weekly personal status reports via SharePoint by COB Friday.

Qualifications & Requirements

Experience & Skills

• Minimum of 4 years of experience in the information technology industry focusing on business analysis, customer service, and/or end-user support.

• Strong proficiency in Microsoft Office applications.

• Excellent interpersonal, verbal, and written communication skills.

• Demonstrated ability to explain business requirements, workflows, and technical concepts to professional audiences.

• A history of successful training or technical support delivery is preferred.