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IT Business Analyst - Z/OS & Customer/1

Computer Merchant, Ltd., TheWaltham, MA🇺🇸United StatesPosted 10 Sept 2026

Why This Role Stands Out

This hybrid role offers an excellent opportunity to leverage your Z/OS and Customer/1 expertise in a company undergoing significant transformation, with competitive hourly compensation between $65-$75. You'll thrive here if you are a motivated individual eager to contribute innovative ideas, analyze complex systems, and drive solutions within a dynamic IT environment. Apply now to be part of this exciting journey of renewal and growth.

Quick Overview

Salary
$65 - $75/hr
Seniority
Mid Senior
Work mode
Hybrid
Location
Waltham, MA, United States
Posted
16 hours ago

Job Description

JOB TITLE: Business Analyst (IBM z/os)
JOB LOCATION: Waltham MA (remote )
WAGE RANGE*: $65-75/hr.
JOB NUMBER: NGGJP00017686

JOB DESCRIPTION:

We are currently looking for highly motivated individuals who want to join a dynamic and fast paced organization going through major transformation. If you are someone who's looking to bring innovation, contribute ideas and play a part in renewing the Information Technology and Digital organization we want to hear from you!

Position Responsibilities (including but not limited to):
  • Gather, analyze, document and manage business and user requirements (both functional and non-functional).
  • Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements).
  • Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution.
  • Demonstrate clear capability to document the current vs future process flows.
  • Conduct full analytics collaboratively to identify and provide solutions for gaps and abnormal workflows.
  • Create business and functional specifications for large, complex system implementations.
  • Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, business, and functional requirements, traceability matrices, process flows, operational support documentation and archival of all related project documentation.
  • Develops the testing strategy and plans thorough requirements testing for user acceptance.
  • Execute test scripts and document results.
  • Assist in overseeing User Acceptance/End-to-end testing to execute, and track deviations found, facilitate non-technical work around sessions for remediation and document testing progress.
  • Define and monitor all implementation tasks such as the production check-out process, including review of reports, data files and online screens to ensure technical solutions perform according to the specifications and meet defined business requirements.
  • Performs additional duties as required.

Knowledge & Experience Required:
  • Senior level analysis skills including ability to identify patterns, potential issues and then translate those into functional and test requirements.
  • Senior level understanding of business functional areas and management issues as well as the IT organizations systems and capabilities.
  • Ability to influence and build relationships and demonstrate team leadership skills.
  • Knowledge of and ability to effectively use the appropriate modeling methodologies and toolsets, requirements management methodologies and toolsets, requirements visualization methods and toolsets, and artifact versioning tools.
  • Exceptional written and verbal communication skills.
  • Proven track record with planning, estimating and organizing effort for the WBS.
  • Experience working in an IBM mainframe environment (z/OS).
  • Extensive experience in MSOffice, Visio.

Qualifications:
  • Bachelor's degree in Computer Science, Industrial Engineering or similar discipline; or equivalent work experience.
  • 8 - 10 years of relevant experience as a Senior Business Analyst role.
  • 8 - 10 years of demonstrated experience in business and functional requirements elicitation, translation and documentation.
  • 8 - 10 years' experience in facilitating design and use case discussions.
  • 8 - 10 years' experience in a Systems Development Life Cycle (SDLC) environment.
  • 8 - 10 years' experience working in the Utility (Gas/Electric) domain within a project setting.
  • 8 - 10 years' experience working in the Customer/1 (Customer Service System) application.
  • Functional knowledge of Meter to Cash life cycle (with a focus on Billing and net metering).

Preferences (for exceptionally qualified candidates):
  • Experience with writing and executing SQL queries, preferably in a DB2 environment.
  • Experience analyzing COBOL programs.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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