General Service Technician

Tate Boys Tire&Service is a leading technology company specializing in software development and digital transformation. As a General Service Technician, you'll deliver hands-on technical support for software and systems, perform diagnostics, resolve incidents, and assist with updates and integrations. You'll collaborate with developers and project teams, maintain clear documentation, and ensure stable, high-performance environments. In our innovative, collaborative culture, you'll work with cutting-edge tools, grow your technical expertise, and contribute to impactful, global client solutions.

Responsibilities

• Provide technical support for software, systems, and infrastructure
• Diagnose and resolve incidents and service requests
• Assist with software deployments, updates, and integrations
• Monitor system performance and escalate complex issues as needed
• Maintain clear technical documentation and knowledge base entries
• Collaborate with developers and project teams on solutions
• Support users and clients with clear, professional communication
• Follow IT best practices, security, and change management processes

Required Skills

• Technical troubleshooting
• Systems administration
• Ticketing systems (e.g., Jira, Service
• Now)
• Basic scripting (Python, Power
• Shell)
• Database basics (SQL)
• Networking fundamentals
• Software deployment & updates
• Version control (Git)
• Documentation
• Customer support