Complaints Analyst (Banking Operations)

Complaints Analyst (Banking Operations)

100% Remote | Contract
We're seeking a Complaints Analyst (Banking Operations) to support complaint intake and routing within a financial services environment. This role is responsible for reviewing customer complaints, categorizing them appropriately, and ensuring they are assigned to the correct team for resolution.

Required Qualifications

• Experience in banking or financial services.
• Understanding of consumer banking regulations.
• Experience in a deadline-driven environment involving case management, request processing, reporting, operations, or customer service.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite.
• Excellent communication and problem-solving abilities.

Preferred Qualifications

• Experience handling or triaging customer complaints.
• Experience using PEGA or a similar case management system.
• Background in operational risk, compliance, or business process analysis.

Responsibilities

• Review and assess incoming customer complaints.
• Categorize and route complaints according to established guidelines.
• Perform complaint intake, triage, and acknowledgment activities.
• Ensure complaint information is accurately documented in internal systems.
• Identify missing or incomplete information and obtain clarification as needed.
• Communicate with customers and internal stakeholders regarding complaint documentation and intake activities.
• Meet established service level expectations and regulatory requirements.
• Identify trends, process gaps, and opportunities for improvement.

Schedule: Flexible shifts between 7:30 AM and 6:00 PM CST.
We're looking for detail-oriented professionals who thrive in a fast-paced, process-driven environment and enjoy supporting operational excellence while helping ensure customer concerns are handled efficiently and accurately.
Job Type & Location
This is a Contract position based out of San Antonio, TX.
Pay and Benefits
The pay range for this position is $23.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.