ServiceNow HRSD Developer

JD:

1. HRSD Architecture, COE Security & Data Governance
Design, configure, and maintain HR Case data models across sn_hr_core_case and related COE tables.
Evaluate OOB COEs vs. custom extensions ensuring upgrade safety and licensing compliance.
Implement and maintain COE-level Security Policies, Contextual Security, ACLs, Restricted Caller Access, and User Criteria to protect sensitive HR data.
Ensure compliance with data privacy policies governing PII and sensitive employee records.

2. Lifecycle Events & Enterprise Onboarding Delivery
Configure Lifecycle Events, Activity Sets, fulfillment workflows, approvals, and notifications for onboarding, offboarding, transfers, parental leave, and other employee journeys.
Build event triggers, activity dependencies, and data-driven sequencing based on user attributes and case conditions.
Develop automation and backend workflows using Flow Designer, Business Rules, and Script Includes.
Customize Employee Center / Employee Center Pro to optimize employee experience through tailored widgets, banners, task lists, and guided flows.

3. Employee Relations (ER) Case Management Administration
Configure and maintain Employee Relations modules, including strict case isolation and confidentiality controls.
Implement case visibility restrictions ensuring only assigned ER specialists can access investigation records.
Support ER processes including interview management, allegation tracking, evidence capture, and subject/complainant management.
Develop secure reporting and audit views to present aggregate ER insights while protecting sensitive case data.

4. Integrations & HRIS Ecosystem Connectivity
Configure Integration Hub spokes for Workday, SuccessFactors, BambooHR, and similar HRIS systems.
Design and build custom REST/SOAP integrations, scripted APIs, and data mappings when OOB spokes are insufficient.
Manage daily HR data synchronization using Data Sources, Import Sets, Transform Maps, Scripted Transforms, and Scheduled Jobs.
Maintain integration reliability and performance across HR Profile, User, and Department data loads.

5. Core Platform Administration & Professional Services Execution
Support Agile delivery: requirement intake, backlog refinement, story pointing, sprint participation, and client communication.
Manage Dev/Test/Prod deployments using Update Sets, Application Repository, App Studio, and coordinated cutover processes.
Create and execute test scripts, support UAT cycles, document defects, and ensure quality delivery across releases.
Maintain governance artifacts including RIDAC logs, configuration documentation, architectural diagrams, and operational runbooks.
Maintain relevant ServiceNow certifications (CSA, CIS-HR, HRSD).