Desktop Support Specialist - Manufacturing IT

American Honda Motor Co., Inc. seeks an IT Support professional to keep manufacturing and office operations running smoothly. In this on-site role, you will troubleshoot hardware, software, and network issues, support Windows environments and manufacturing-related systems, and respond to tickets, phone calls, and walk-ups. You will manage user accounts, maintain devices and peripherals, and document solutions. Collaborating with cross-functional teams, you will help reduce downtime, improve reliability, and contribute to Honda's culture of safety, quality, and continuous improvement.

Responsibilities

• Provide technical support for hardware, software, and network issues in a manufacturing environment
• Troubleshoot and resolve user incidents via ticketing system, phone, and onsite support
• Install, configure, and maintain PCs, mobile devices, printers, and peripherals on the plant floor and offices
• Support Windows OS, standard business applications, and manufacturing-related systems
• Document issues, resolutions, and procedures to ensure knowledge sharing and consistency
• Collaborate with IT and manufacturing teams to minimize downtime and improve system reliability
• Monitor system performance and escalate complex issues to senior IT staff or vendors
• Assist with user account management, access control, and basic cybersecurity practices
• Support onboarding/offboarding technology setup for employees and contractors
• Contribute to continuous improvement initiatives and adhere to safety and quality standards

Required Skills

• Hardware and peripheral troubleshooting
• Windows OS administration and support
• Basic networking (TCP/IP, DNS, DHCP)
• Active Directory and user account management
• Office productivity suites (e.g., Microsoft 365)
• Ticketing and incident management systems
• Endpoint imaging and deployment tools
• Printer and mobile device support
• Basic cybersecurity and access control
• Documentation and technical communication