Open Text Expert

Job Description:
The Application Developer Expert will provide production support and project delivery for Enterprise Content Management (ECM) applications, primarily OpenText Content Server. This role partners closely with business and technology stakeholders to ensure application stability, resolve incidents, support enhancements, and deliver key initiatives.

Responsibilities include incident, problem, and change management; system upgrades and integrations; security and compliance adherence; and active participation in major incidents and disaster recovery events. The role requires strong ECM expertise, hands-on troubleshooting skills, and the ability to support both BAU operations and forward-looking technical projects.

Must Have Requirement:
• 8+ years of application production support experience
• Hands-on experience with OpenText Content Server (strongly preferred)
• Other OpenText ECM products (e.g., Documentum) acceptable if recent/relevant
• Experience with Enterprise Content Management / Electronic Document Management systems (ECM / EDMS)
• Strong troubleshooting and incident management skills
• Experience with ITIL processes (Incident, Change, Problem Management)
• Ability to support integrated enterprise applications
• Experience working in regulated environments with strong security standards

Nice to Have:
• Experience with OpenText upgrades and migrations
• Single Sign-On (SSO) integration experience
• Application monitoring / telemetry tools
• Azure or cloud technology familiarity
• SQL query writing
• File integration experience
• Audit support and documentation experience

Soft Skills:
• Strong communication and relationship-building skills
• Ability to collaborate with cross-functional teams, vendors, and stakeholders
• Problem-solving and critical-thinking mindset
• Adaptable and comfortable in fast-paced production environments
• Ability to mentor and support junior/intermediate team members
• Proactive, dependable, and accountable