IT Support Officer

Job Description:

About the role

Our Brisbane office is continuing to grow, and we are looking for an IT Support Officer to join our team.

In this role, you will provide frontline IT support across Australia and New Zealand, managing helpdesk enquiries, troubleshooting technical issues, and ensuring requests are logged, prioritised, resolved, or escalated through the ITSM system.

About Us

Since starting in 2012, CMW Geosciences has expanded to 23 offices with over 350 employees across Australia and New Zealand. We are hard-working, down-to-earth, and passionate engineers and geologists who provide quality geotechnical site investigation, analysis, and design advice to the construction, infrastructure, and energy sectors.

As part of the Kiwa Group, we're backed by a global network of 12,000+ staff across 35+ countries

What You'll Need

• 1+ years' experience in an IT support, service desk, or similar role
• Experience working with ITIL frameworks and ITSM practices
• Experience supporting and administering Microsoft 365 environments, including user management, endpoint management, security, and Windows 10/11 support.
• Strong understanding of cyber security principles, threat monitoring, and incident response
• Sound knowledge of networking, remote access technologies, and connectivity troubleshooting
• Experience deploying, supporting, and maintaining applications
• Excellent problem-solving skills with a customer-focused approach

What You'll Get

• Additional Day Leave on Birthday
• Paid Parental leave
• Novated leasing through Toyota Fleet
• Access to exclusive employee discounts through our rewards platform
• Office social events throughout the year
• Yearly Christmas and mid-winter Christmas events
• Flexible office hours
• Ongoing internal trainings, mentoring program and clear pathways for career progression

At CMW Geosciences, we are committed to creating a workplace where people feel valued, respected and supported. We welcome applications from candidates of all backgrounds, experiences and perspectives, and are continuously striving to build a diverse and inclusive workforce across our business.

Required Skills:

Incident Response Connectivity Support Enquiries Access Microsoft 365 Investigation Analysis Energy ITIL Mentoring R Infrastructure Networking Construction Security Troubleshooting Windows Design Business Management