KPI / SLA & Service Performance Analyst with Security Clearance

As the KPI/SLA & Service Performance Analyst you will provide performance management, process analysis, reporting, and program analytics. This role will support the collection, analysis, and reporting of service delivery performance metrics and trends to assist leadership with visibility into cost, schedule, and operational performance. This includes conducting the appropriate analysis to offer recommendations, solutions, and alternatives to resolve issues, concerns, problems, or methods. The ideal candidate possesses strong PMO data analysis and reporting experience supporting government programs and executive stakeholders. US Citizenship is required. This position is contingent upon Contract Award.

ESSENTIAL JOB FUNCTIONS

• Develops and monitors KPIs, SLAs, thresholds, measurement methodologies and reporting frequencies
• Support development and maintenance of executive dashboards and performance scorecards
• Evaluates service efficiency, value, cost-effectiveness, cycle time, lead time, throughput and other delivery measures
• Maintain and organize project documentation and ensure version control
• Conduct business process analyses to support workflow optimization
• Develop, manage, and standardize project templates and process frameworks
• Track deliverables and monitor adherence to project timelines and milestones
• Ensure service delivery and development activities align with agile governance framework
• Support accurate and timely project reporting to leadership and stakeholders
• Support process improvement initiatives related to program reporting and performance measurement to improve efficiency, transparency, and accountability LOCATION: Ashburn, VA; Hybrid (1-2 days on site)

LEVEL: Intermediate / Mid-Level
PAY RANGE: $115,00 - $130,00/year The above salary range represents a general guideline. Veloz considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

EDUCATION & EXPERIENCE

• BA/BS; 5+ years IT performance/service-management experience
• Demonstrated experience developing KPIs/SLAs for large IT contracts
• Demonstrated data-driven and analytical mindset with effective communication of metrics and trends
• ITIL certification preferred REQUIRED QUALIFICATIONS:
• US Citizenship is required
• Cleared: DHS Clearance, Secret Clearance , or Public Trust
• Experience supporting project management offices (PMOs) or large-scale programs
• KPI/SLA engineering; ITIL; service management; benchmarking; performance baseline, Statistical Analysis, Excel/Power BI
• Proficiency with Agile, Waterfall, or hybrid software development methodologies
• Strong analytical skills and a structured approach to process improvement
• Experience with project management tools such as MS Project, JIRA, or ServiceNow
• Excellent communication, organizational, and documentation skills SECURITY CLEARANCE: DHS Clearance, Secret Clearance , or Public Trust NICE TO HAVES: • Experience with DHS or CBP programs
• ITIL Certification • Knowledge of enterprise governance, TRM processes, and AI/automation initiatives
• Familiarity with Section 508, FISMA, and FedRAMP requirements COMPANY BACKGROUND:

Veloz IT Solutions, LLC is an SBA-certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB) and HUBZone firm. We deliver high quality, scalable, and secure IT solutions to federal agencies. We provide custom mobile and web application development using Agile Frameworks, such as Scrum, Kanban, SAFe, and Scrum@Scale.  Our team integrates DevSecOps and we leverage Extreme Programming (XP) practices to deliver high-quality code. Our team provides robust Tier 2 and Tier 3 operations and maintenance help desk support while offering Agile project leadership to ensure delivery excellence. We bring decades of consulting and implementation experience across multiple Federal agencies: Department of Homeland Security (DHS) Customs Border and Protection (CBP), Veterans Affairs (VA), Defense Health Agency (DHA) and National Institutes of Health (NIH). We are a fun, small, family-centric, minority, woman-owned company making a positive impact for our Federal Government clients. We are looking to grow at a slow but steady pace, offering opportunities for professional development alongside a supportive and collaborative team environment. Together, with our diverse backgrounds and passion for Agility, we will achieve success!

OUR COMPANY CULTURE: Outstanding reputation for quality:  We have high standards and a commitment to excellence.

Family-centric:  We prioritize employee happiness, well-being, and work-life balance. Getting to know you:  We value individual employees and foster a sense of community. Summary of Available Benefits (full-time employees):  • Flexible work schedule; remote and hybrid positions available  • Health, Dental, and Vision insurance  • Paid Time Off and Paid Holidays  • 401K Retirement Plan with company match

• Bereavement Leave • Military Leave of Absence  • Jury Duty and Witness Leave • Employee Lifelong Learner Program  • Employee Recognition and Awards Program  • Employee Referral Bonus Program • ADP discount program (Pet Insurance, Gym Membership, Auto Insurance, Sporting Events, etc.) EEO: Veloz is an

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Offers of employment will be contingent upon passing a post-offer background check.