Start searching
Back to Jobs
Technology

IT Support Specialist Incident Response

PMCPontiac, MI🇺🇸United States

Why this role stands out

This hybrid IT Support Specialist role at PMC offers a fantastic opportunity to hone your incident response skills within a reputable technology company, collaborating with a supportive team to manage critical IT events. You'll thrive here if you possess strong communication abilities and a knack for quickly triaging and tracking technical issues, with the flexibility to work both remotely and in the office. Don't miss out on the chance to grow your career in this dynamic environment!

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationPontiac, MI, United States

Job description

Mainframe Operator.
Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents.

Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.

Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language, but this skill is not mandated.

Environment: Technical Environment(s); Must have an in-depth knowledge and experience with Microsoft Teams.

Similar jobs

Apply