UX Writer

Job Title: UX Writer or Content Designer
Location: Pittsburgh, PA 15222 or Columbus, OH 43213 or Phoenix, AZ 85016 or Charlotte, NC or Wilmington, DE
Hybrid (1-3 days onsite)
ROLE/RESPONSIBILITIES:
Lead content creation and act as subject matter expert within product design
Partner with designers to apply UX writing to established products
Identify user problems and craft clear, effective content solutions
Collaborate with writers to maintain consistent content guidelines and language
Conduct user research (test plans, interview guides, scripts, analysis)
Support design process by integrating content strategy
Partner with product managers on legal, risk, and compliance reviews
Present and explain content decisions to non-experts

MUST HAVE SKILLS:
2 4 years UX writing / UX content design experience
Copywriting and editing expertise
Digital content delivery experience
Experience with Figma and/or Mural
Microsoft Office proficiency
Experience working in regulated environments (legal, compliance, risk e.g., healthcare, finance)
FLEX SKILLS:
Agile methodology
Content strategy experience
Design thinking knowledge
Digital communications experience
UX design exposure
Banking, investment, or financial or Insurance or healthcare industry experience