Remote 24/7 Digital Crisis Support Supervisor

Lifeline Australia is seeking an In-Shift Support - Digital - Remote role based in Sydney. The position supports Lifeline's Digital Service Crisis Supporters (CS) across the network, covering shifts that include nights, weekends, and public holidays to ensure real-time crisis support and service continuity.

The In-Shift Supervisor coordinates coverage, monitors service quality, handles debriefs, and ensures mandatory reporting while leveraging instant messaging for on duty guidance.